We’ve collected the most common questions we received, but in the event your question remains unanswered, please don’t hesitate to contact us. We’re always here to assist our community members.
Programs purchased prior to Fall 2023 will continue to be available at courses.ifs-institute.com.
If you forget your password or want to set a new one, follow the steps outlined in this PDF.
We understand you have busy schedules and live in many different time zones, so all the will be recorded and transcribed so you can them anytime, as many times as you like. The are uploaded, usually within two business days.
You will have access to the courses for life.
We accept Visa, Mastercard, or Discover.
We offer a 30-day satisfaction guarantee. If you are not satisfied with any product, please email customer service so we can quickly correct the issue.
ADA accommodations will be made in accordance with the law; please indicate your special needs upon registering at least 30- days prior to the event by sending an email to [email protected].
Yes. The availability of continuing education credits on home study products varies by profession. Please contact your licensing/certification board to confirm credit availability. Credit information is also listed on each learning program’s webpage.
If CE is mentioned but your profession is not listed, please contact your board to confirm whether self-study is an acceptable option and to check for reciprocal approval. Some boards will allow you to submit for self-study CE on your own, or will approve our self-study packages based on the approval of other licensing boards.
A Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice questions. A passing score is 80%.
For some professions, yes. CE expiration dates vary by licensing board. Please check the continuing education credit statements on the program’s webpage for specific expiration dates. If an expiration date is not specifically listed for your profession, please contact your board directly to learn about its rules regarding CE credit expiration.
Please visit our Email Notifications Page to be added to our email list and select your subscription preferences.
You can manage your email subscription preferences via the link at the bottom of the emails you receive from us. Feel free to contact us at [email protected] if you need further support. It’s not uncommon for our customers to have subscribed with us using multiple emails, and we’re happy to help you consolidate your records with us to keep your inbox clean.
You can proactively make IFS Institute a “Trusted Source” by adding our “From Address” [email protected] and [email protected]) to your address book, contact list, or safe sender list. If you find the IFS Institute email in your spam or junk folder, many email programs allow you to mark the email as a “Trusted Source” by clicking “Not Spam” or “Add to Safe Senders List” which will allow future emails to be delivered directly to your Inbox.
No. IFS-Institute.com will not sell your information. We do occasionally send information to you on behalf of other companies. This information is on programs and products that are similar to ours. We always review and pre-approve the programs and products before we send you this information.